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What You Agree To When You Use l44

Every account on l44 operates under a defined set of terms — covering how your data is handled, what governs your use of the platform, and where access applies under local law.

Access subject to local lawAccount data protectionWallet transaction termsCookie and tracking policyAccount security obligations
l44 What You Agree To When You Use l44
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under our terms, a data request, or a dispute about a transaction processed through your e-wallet or bank, get in touch through the channels below. Our support team can flag legal queries to the right internal contact and confirm next steps for you.

Team online

Live Chat

Reach us directly through the live chat window in your account. For legal or data queries, state the nature of your request upfront so it is routed correctly.

Email Support

Send detailed legal or data-access requests by email. Include your registered account name and the specific policy area you are enquiring about for a faster response.

Account Help Centre

Access the Help Centre from within your account settings. Policy documents, term updates and data-handling summaries are published there when changes take effect.

HOW WE HANDLE THIS

Data, Cookies, Security and Your Account

We operate the platform with a clear set of practices around account security, data storage, and cookie use. Here is how each area works in practice so you are not left guessing.

Account Security

Login is protected by OTP verification sent to your registered mobile number. We do not store plain-text passwords, and any suspicious login attempt triggers an account review before access is restored.

Data Retention

We keep your account data for the period required under the rules applicable to our operations. Once that period expires and your account is closed, personal data is deleted or anonymised in line with our retention schedule.

Cookie Policy

We use session cookies to keep you logged in and functional cookies to remember your preferred language and last-used payment method — for example, whether you typically pay via Boost or GrabPay.

Requesting Your Data

You may request a copy of the personal data we hold on your account at any time. Contact support via live chat or email with your account details and we will process the request through our standard review path.

Common Questions About Our Legal Terms

These are the questions we hear most often about account rights, data access, payment terms, and eligibility. Each answer reflects the actual policy we apply — not a generic summary.

Access depends on what local law permits in your jurisdiction. If online gaming is not lawful where you are located, you are not authorised to open or use an account on l44.

Yes. When you fund your account via Touch 'n Go eWallet, Boost, or GrabPay, your e-wallet provider's own terms remain active — including their PIN requirements, transaction limits, and verification steps.

Contact our support team by live chat or email, provide your registered account name, and ask for a data-access request. We will confirm what we hold and deliver it within our standard review period.

After account closure, we retain your data for the legally required period under the rules applicable to our operations. Once that period ends, personal data is deleted or anonymised according to our retention schedule.

Any update to our terms is published here with a clear effective date. If you continue using your account after that date, you are treated as having accepted the revised terms.

We handle disputes relating to your l44 account balance directly. For delays or errors at the payment-provider level — GrabPay, FPX, or DuitNow — you may need to raise the issue with that provider as well, since their processing rules govern their side of the transaction.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.