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Terms Conditions for Your l44 Account

These terms set out what you agree to when you open and use your l44 account — covering how deposits, withdrawals, account access, and platform use work.

Applies to all account holdersCovers Touch 'n Go eWallet, Boost, GrabPay transactionsAccess subject to local lawAccount security includedUpdates notified via account

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What These Terms Actually Cover

l44 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with l44, you accept the terms on this page in full. They govern every action tied to your account — including how you fund it through Touch 'n Go eWallet, Boost, or GrabPay, how withdrawal requests are processed, and what we

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expect from you in return. Deposits made via DuitNow or FPX are also covered under the same account transaction rules. You are responsible for keeping your login credentials secure; sharing your account details with anyone else is a breach of these terms. We reserve the right
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to suspend or close an account if activity is inconsistent with these terms or if the account is accessed from a region where local law does not permit the service. Any funds held in a suspended account will be reviewed against the withdrawal conditions in force
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at the time. We may update these terms when operational or legal requirements change, and we will notify you through your registered account before changes take effect. Continued use of the platform after notification is treated as acceptance of the revised terms. If you have questions
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about a specific clause, reach out through live chat before acting on an assumption.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT SECURITY DETAIL

How We Handle Your Account and Data

Account security, data handling, and your right to request changes are built into how we operate — not just written into a clause. Here is what that looks like in practice across four areas.

Login and Access Security

Your account uses OTP verification on each login from an unrecognised device. If you notice a session you did not start, use the lock-account option in settings immediately and contact live chat.

Transaction Records

Every deposit and withdrawal — whether via Touch 'n Go eWallet, Boost, or GrabPay — is logged in your account history. You can view and download this record at any time from the transactions tab.

Data Retention and Requests

We retain account data for as long as your account is active and for the period required after closure. To request a data summary or deletion, submit a written request through account messaging with your registered details.

Cookie and Session Handling

Cookies are used to keep your session active and to remember your payment preferences. You can manage cookie settings in your browser; disabling them may affect how the account dashboard loads on mobile.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If something in these terms is unclear or you believe a clause has been applied incorrectly to your account, contact us directly. Do not assume — our support team can clarify how a specific rule applies to your situation, whether it involves a Touch 'n Go eWallet transaction, a withdrawal hold, or an account access issue. Players in Subang Jaya and Klang reach the same support channels as everyone else.

Team online

Live Chat

Open live chat from your account dashboard at any time to raise a terms query. We respond to account and policy questions in the same chat session.

Account Messaging

Send a message through your account inbox if the matter needs a written record. We follow up with a written response referencing the relevant clause.

Email Support

For formal terms disputes or account-closure queries, email support is available. Include your registered account number so we can locate your record and respond accurately.

Common Questions About These Terms

The questions below cover what our account holders ask most often about how these terms apply — from account access rules to what happens when terms change.

Yes. Whether you deposit via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX, the same account transaction terms apply across all methods without exception.

We will always notify you through your registered account before any change takes effect. Continued use after that notice is treated as your acceptance of the updated terms.

Funds in a suspended account are reviewed against the withdrawal conditions in force at the time of suspension. We will contact you through your registered details during that review.

Raise it through live chat first for a quick response, or send a written message through your account inbox if you need a documented exchange. Include the specific clause you are disputing.

Account eligibility depends on local law and is available only in regions where local law permits. We do not accept accounts that fall outside eligible regions under our platform terms.

We retain your data for the period required after account closure. To request a copy or deletion of your data, send a written request via account messaging with your registered account details.

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